Please note that the official business days in souqonline.com are from Saturday to Thursday. Fridays, public holidays and public holidays are holiday for all weird and strange employees for shipping companies
Our first mission is to provide you with the best online shopping experience, so we have facilitated the shipping and delivery process for you because your comfort is our priority.
souqonline.com delivers your orders through the many largest express shipping companies in the UAE &KSA / SMSA & Aramex / in order to confirm your service and deliver your orders in a timely manner to you
The delivery method at souqonline.com is delivery in a period ranging from 3-7 working days, according to your geographical region, with an option for you to choose the appropriate time for you to deliver at any time during the day, week, or even during the month
In addition, there are commodities that need more than this time and they are the goods stored in our warehouse in the United Arab Emirates and may reach an additional day or two from the previous period depending on the nature of the product
In the event of urgent requests, please contact customer service and we will do our best to assist you
The order will be delivered to the address registered in the order, and the signature of any person present at this address will be considered as your receipt of the order
In the event that we reach the registered address and no one is present at this address, please contact customer service to determine another time for delivery and the company will not be responsible for any request that passes the 3 days from the first date of delivery of the order. Note that if you are not available at the agreed time for delivery three times, the goods will be returned by the shipping companies to our headquarters in Medina
Delivery fee is 25 AED/SAR for ordering, and there are times, offers and products where the arrival is free most of the time
Payment fees upon receipt are 25 AED/SAR for the shipping company. You can choose another payment method to save this amount
souqonline.com provides free delivery service for orders worth more than 199 riyals or more within the delivery service within 3-7 working days inside the Kingdom of Saudi Arabia for products shipped from our headquarters in Medina, or 5-8 working days for products that are Shipped from our warehouse in the United Arab Emirates
We provide daily delivery services except Friday and public holidays in the KSA & UAE
Important information about delivery
The applicant is required to sign his receipt of procurement document
souqonline.com, we guarantee the safety of the order from theft and damage the moment it leaves the store until the moment of delivery.
Shipping is done by our company / SMSA & Aramex / for regions, according to the cities and regions that these two companies serve ... We apologize for delivering orders to any other areas not serviced by SMSA or Aramex
The approximate lead time is used for delivery from the moment the order is sent. souqonline.com is not considered responsible for any delay caused by the procedures for paying the fees by the applicant.
If you wish to cancel and replace your order, please go to the return policy page and follow the steps listed there
Please note that if your order has already been submitted and you wish to cancel it, you must wait for it to reach you and then proceed with the return procedures.